Frequently asked questions

FAQ's

How to order ?

To place an order on our site, simply select the products you wish to purchase and add them to your cart.

Once you have made your selection, click "Order" and follow the steps to finalize your purchase.

How can I pay for my order?

We accept multiple payment methods, such as credit cards, debit cards, Paypal and bank transfers.

How to track my order ?

You can track the status of your order by logging into your customer account or by using the tracking number provided to you when confirming your order.

You can also contact our customer service for information on the status of your order.

What delivery methods are available?

We offer several delivery options, such as home delivery, drop-off or store delivery.

Shipping costs and delivery times vary depending on the option chosen. You can select the option that suits you best when finalizing your order.

How can I cancel or modify my order?

If you wish to cancel or change your order, please contact us as soon as possible. If your order has already been shipped, it may be difficult to change or cancel it.

In this case, you may have to wait to receive your order and return it in accordance with our returns policy.

What is the delivery time for my order?

Delivery times vary depending on the delivery option chosen when ordering.

Delivery time is generally between 7 and 14 working days.

How to return a product ?

If you wish to return a product, please contact us for return instructions.

Please note that products must be returned in their original packaging and in perfect condition. Return costs are your responsibility.

How to use a discount code?

To use a discount code, simply enter it in the box provided during checkout.

The promotion will be applied directly to the price of the product.